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Hello. I Recently opened up case # 543858 which was an issue with the advanced alerts configured properly not triggering true alerts based on a custom properties field having input. for example. In the alerts a field is set up like so - field Comments is Not Equal to "Email" When a Field is blank in the Database, Comments…
I have recently had a rather long support case open where we finally managed to resolve the issue by changing a smal portion of code on the monitored Linux server (Polling method: Agent). Case # 00150171 The problem is this Python bug causing both the "Real-Time Process Explorer" to only return "Process Explorer Error -…
Today I recently upgraded our SolarWinds services to the latest version including the UDT version of 3.3. Once the website was up, it had hundreds of jobs running to pull layer 2/3 information from our Windows, Linux, and VMware. What's bizarre is that it re-adds itself back into UDT Nodes once you remove it. This is the…
1. Long Label names on custom ticket field labels do not word wrap, causes weird prints 2. Bulk changes to a custom field do not appear in the ticket view I have a custom field that I bulk edit, the tickets do not appear changed in the search view when the custom field is added as a column 3. Sometimes when going to change…
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