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Hello! I have a project I am working on to capture the "second response time" of a ticket. After some testing I figured I could accomplish this via runbooks, API, and automation rules. I have another runbook executing in a similar way via a 5-step API runbook to relate the requester's computer to the current ticket via…
I'm wondering if anyone out there has successfully integrated the ServiceNow CMDB and Solarwinds via the ServiceNow Runbook Automation? I know that ServiceNow was talking about companies that had done this (and incident generation) over 2 years ago. Just curious if anyone has taken it further than a discussion or design.…
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