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For those of you that are in the IT administration and support job – help desk technicians or just any IT admin providing IT support to end-users – one of the things you would have looked out for throughout your career is a more easy means of providing support. Yes, help desk makes this process easier and more organized.…
Today, SolarWinds introduces DameWare Remote Support, formerly NT Utilities, version 9. This latest release adds some exciting new features that enhance DameWare’s already powerful remote support tools. What is Remote Support? Remote support can be broken down into two categories: remote administration and remote control.…
I have a desktop PC connected to my 37” TV where I do most of my personal work on at home, everything except email which is on a different system. Working from a 37” monitor is really sweet. Additionally, when I work from home, I use that PC to Remote Desktop to my SolarWinds notebook where I have all of my work-related…
With an ever increasing number of users telecommuting and connecting remotely to enterprise systems from different locations, IT admins are faced with a continual challenge of providing 24x7 support to these remote users. On a daily basis, IT staff deal with complaints from employees regarding remote connectivity issues…
My favorite customer quote of the week: "DameWare is RDP on steroids." A conversation with a new remote support user yielded this gem as the three-person IT team leader described how he could do more faster with DameWare than he ever could with Windows RDP alone. Other quotes I found myself jotting down: * "It's like RDP…
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