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It would be wonderful if SolarWinds had a ServiceNow Certified Integration such as Splunk, Sumo, ScienceLogic, Xenoss and others offer. ServiceNow | Certified Partner Integrations, ITIL Integration
We use Webhelpdesk for both external customer facing tracking and internal issue tracking. Our existing process has a customer return an asset for testing via an incident ticket. If the asset fails testing it is replaced and the customer facing ticket resolved. We have tasks and processes in place to generate a 2nd…
Currently there is no way to know if a problem is resolved when linking an incident without opening the problem ticket or searching for open problems. Adding a "Status" column to the problem search results would be handy.
There are very few options at the Department Level as compare to the Location Level. Adding many of these options (all) to the Department level would give a lot more granularity and control over WHD. An example: WHD allows all clients in a Location the ability to create a ticket by sending in an email. What I would like to…
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