The most recent content from our members.
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I have noticed recently that the last few support calls I made to Solarwinds I have been on hold for over 45 minutes each time before I actually speak to a person. This is very different from our experiences with Cisco TAC and other vendors. Has something recently changed at Solarwinds that is causing these calls to be…
Customer service is a key revenue stream for companies that offer end-user support as a business offering. Especially when it comes to IT support, and your end-users are not technologically savvy, there is a high likelihood of having communication gaps in understanding the user’s issue and determining the cause—which may…
I do not know about other large sites, but a set of diagnostics on one of our polling engines is now over 1.2GB in size. This is becoming expensive (in time) for me to gather; fortunately I have many 10GB network interfaces to speed the upload, but it still takes me time to babysit the zipfile generation and then the…
Customer service, more than ever, has become increasingly important to all types of businesses. Any IT-enabled business model depends on support—whether it’s field service, managed service or internal IT support. With the increasing demand for tech support, there is an increase in the cost of support too. This is accounted…
As support teams religiously measure the timeliness and quality of support delivered, it is also important to institute a mechanism to gauge customer satisfaction and understand what impact tech support has made on your customers. Impressing and delighting customers is getting to be a significant focus for all types of…
Hello all, I operate in a support and service role. Our finance department assists employees during expense report creation, invoice submission, and product purchases. It would be helpful to have a list of keyboard shortcuts for use while remoted over. The two functions I am looking for: muting my control of enduser’s…
We've installed APM 2.0 on our NPM server, when we attempt to run the conversion utility the following error is produced: - Method not found: 'System Guid SolarWinds.APM.BusinessLayer.ScheduledJobFactory. CreateScheduledJob<SolarWinds.APM.Common.Models.Component>' Has anyone seen this before?
When will those of us with AM licenses receive APM upgrade licenses? I currently have 10 days left on my current RC/GA build.
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