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Please add OAuth as an option for outgoing email. We are using OAuth for our incoming mail and would like to use OAuth for outgoing as well. Please see case # - 01436780 Intermittent email delivery for further details. Thank you
I am running 12.6 - Build #12.6.0.738 and at least once a day I get an error for 1 out of the 3 Incoming Mail Accounts that are all set exactly the same with imap gmail with SSL Port 993 saying Authentication Failed. But the password is entered correctly and it will work most of the day but at random times fail. I have the…
I couldn't find the feature request for this in THWACK so I'm creating one referencing the following support article. We would like to have OAuth2 added for IMAP mail connections. Adding OAuth2 for IMAP KB
Is anyone using AWS SES as their mail relay for Orion? What was involved in making it work? I have it setup, but all testing has failed so far. D
We are running the latest version of WHD and all email functionality was previously working. Recently we noticed that customers were not responding to follow-up questions we asked them by adding Notes to tickets. People began reporting to us that they are no longer receiving Notes/updates about their tickets by email. As a…
Hi All, I want to know how to configure outgoing and incoming mail setting with gmail account for Web Help Desk. I have version 12.5.2 - Build #12.5.2.84, setup as a virtual appliance. On incoming mail account, it doesn't matter whether I configure the mail setting using IMAP or POP. I keep getting the same message of…
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