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When Windows offers a built-in RDP client, why would anyone want to use anything else for desktop sharing and remote support? Windows Remote Desktop Connection (RDC) is easy to use, reliable, free, and already there. But there are several features the built-in client lacks that third-party clients provide. The following…
If you ever have to support desktops and laptops in your company, chances are that you’ve used some sort of remote control software to avoid walking – or driving, or flying! – to your end-user’s desk. Remote control software has been around for some time, and there are lots of different flavors. Some remote control…
For those of you that are in the IT administration and support job – help desk technicians or just any IT admin providing IT support to end-users – one of the things you would have looked out for throughout your career is a more easy means of providing support. Yes, help desk makes this process easier and more organized.…
Remote support software is becoming more robust and popular meaning fewer companies are able to offer it as a free tool. For example, LogMeIn recently announced that they will start requiring customers to purchase an account subscription for their remote support desktop tool. Now, in terms of a cost comparison, the…
Remote Troubleshooting One of the major job functions for IT professionals is managing and troubleshooting Windows computers. System administrators use various tools and techniques to accomplish this and most of the time it requires the administrator’s physical presence at each computer. Moving around from one system to…
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