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With the popularity of Agile methodologies and the ubiquity of people claiming they were embracing NetOps/DevOps, I could swear we were supposed to have adopted a new silo-busting software-defined paradigm shift which would deliver the critical foundational framework we needed to become the company of tomorrow, today.…
The Root cause of the Silo thinking I had to face the silo problem many times in the past. In IT many organizations work in silos. For example, the Server department only cares about the problems concerning Servers. When a Ticket with a problem arrives often it starts a process that I call: "Ticket Ping Pong" Instead of…
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