The most recent content from our members.
Hello, I would like to add a few "prompts" to all tech notes.Basically I want all Tech notes to say something like: " Who: What: When: Why: " In order to get our technicians to pass more information along to other employers. I imagine that a simple edit could add this to my environment, however I do not know where to start…
Hello! We're running into an interesting issue with Helpdesk - we've found a few technicians that are showing in reports as having time from a ticket, even though they never left a note with time on it. We've tracked this down and it seems like the issue is happening when a technician goes in and edits another technician's…
It looks like you're new here. Sign in or register to get started.