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From time to time, we get questions about integrating with HP Service Desk, BMC Remedy, or any other ticketing system. We're wondering how many people do this kind of integration? How do you do it (e.g., Orion sends an email)? How's it working for you? Is there something more you'd like to see?
Is there a method of defining an email as another ticketing system, so that when email is received from one address WHD would include a given ticket id in a different format on the subject line? We have two organizational clients, who both use different ticket systems. It would be pretty easy to build a regexp what would…
Hi all, I am wondering if Orion NPM has the capibility to sending incident information to a ticketing system such as HEAT to automatically great a trouble ticket when a node goes down, or an interface? Any help would be appreciated. Thanks
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