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Right now when using the "My Approvals" module in Web Help Desk to process approval requests, the "Display as a ticket note" checkbox under the "My Vote" column, defaults to FALSE (UnChecked). This feature request is to change the application so that the "Display as Ticket Note" checkbox is checked (TRUE) by default: The…
In release 12.5 a "My Approvals" was added to the tech side of the interface which is great and was heavily requested in Thwack. However when they did this it does not put a number like the my tickets and my group tickets does. I have attached a screenshot to show what I mean.
Currently if a tech is in an approval process and is there more than 1 time the "Old Approvals" interface shows each step as a separate line. To make it easier to look at and serach through old ones each ticket number should have one line and the last two columns (approval process and approval step should show of the…
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