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Hi All, Our team needs a better Note option to update/edit regarding network outage and primary contact details. Unfortunately we don't see the Note option as a good one to do this. do we have any other option to accomplish this ? Thanks Vijay
Hello! We're running into an interesting issue with Helpdesk - we've found a few technicians that are showing in reports as having time from a ticket, even though they never left a note with time on it. We've tracked this down and it seems like the issue is happening when a technician goes in and edits another technician's…
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