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With many people making additions of nodes and alerts, and turnover within the company. I wanted to create a reports that could be used by various departments to review alerts. This report lists the E-mail parameters of all active alerts. Report is grouped by Alert name.
So, using the info from this old forum post: Help Desk Software Forums by Web Help Desk - Customize E-mail Subject Line I was able to create CustomLabels.properties and change the subject lines to include the useful info at the front: Instead of: Ticket 999 Open (Updated) --> Ticket Subject Line: Start of ticket…
Firstly, I'd like to suggest a feature to allow Ticket Custom Fields to be duplicated in the same way that I can duplicate an Action Rule. I create many different custom fields and then need to scroll through thousands on request types to add that custom field to. It would be so much easier to duplicate an existing Custom…
Instead of sending out emails with the same subject line that the client receives it would be nice to know if you were CC'd or BCC'd on a ticket by adding "CC" or "BCC" at the beginning of the email subject. This would help especially in situations where I have all of my WHD emails filtered to a folder so they skip my…
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