The most recent content from our members.
I've learned that Service Desk can't handle a Helpdesk team that has multiple shifts. We used to only have one shift from 08:00-17:00. Now we have a later shift that works from 10:00-19:00. Our SLAs are set to kick in on certain states AND during business hours. So here's my example. My late shift agent leaves a comment…
I am trying to create a rule that only sends an alert when an event (I'll spare unnecessary details) happens after hours. In the "Correlations" box, if I add a "Time of Day Sets", but that defaults to today's date, when all I want is "time of day". Is there a way to do this?
It looks like you're new here. Sign in or register to get started.