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No, it’s not the latest culinary invention from a famous Italian chef: spaghetti cabling (a nice wording for cabling inferno) is a sour dish we’d rather not eat. Beyond this unsavory term hides the complexity of many environments that have grown organically, where “quick fixes” have crystallized into permanent solutions,…
I love watching those modern movies where IT works magically. In these movies, any average Joe with access to a computer or terminal can instantly access anything with seamless effort. Everything is clear and neat, we’re presented with impeccably clean data centers, long alleys of servers with no spaghetti cables lying…
Business services and infrastructure services have divergent interests and requirements: business services are not focusing on IT. They may leverage IT, but their role is to be a core enabler for the organization to execute on its business strategy, i.e. delivering tangible business outcomes to internal or external…
In the age of exploration, cartographers used to navigate around the world and map the coastlines of unexplored continents. The coastline of IT, and moreover the inner landscapes and features, has become much more complex than a decade ago. The cost and effort needed to perform adequate mapping the old way has gone way…
What is Business Service Management? As IT professionals we know the importance of technology to successfully driving business. IT acts as a business-enabler that brings connectivity, automation, and process efficiency to all business operations. All businesses depend on network connections—be it LAN or WAN. There are…
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