The most recent content from our members.
Hey team! This is a very "ServiceNow" Esque feature but it's one we're getting a few requests from our client base, I'm wondering what THWACKsters think. When adding and removing users to Groups/RBAC roles in SolarWinds Service Desk, the ability to "Impersonate a User" would be excellent for SolarWinds Service Desk Admins…
Please Include a new feature enhancement that will allow Service Agent User’s and Administrator’s to Impersonate a user, much like the other Request Management platforms offer. This could assist in troubleshooting, Dashboard config/deployment etc. Thank you,
How much value might there be as a SolarWinds admin to be able to see exactly what a specific account or user can see, from their accounts perspective? The benefit would be to ensure first a permission schema or account limitation or views are providing a required amount of access or visibility for a user to perform a…
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