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It's been a while since I've opened a ticket with SolarWinds and my most recent experience is terrible. Multiple 40+ minute wait times, being hung up on by tech support, agents not calling when they say they will.....etc. Anyone else having these issues?
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Quick Description:Customer Service Wait TimeWhich Product?:NPM, SAM, NCM, WPM, NTA, UDT, SRMIdea:If your put on hold longer then 30-40 minutes for Tech Support you get 2000 Thwack Points. Value:Helps put some urgency for the Tech Support to get to everyone who has been waiting, and everyone who has been stuck on hold get…
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