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Today, SolarWinds introduces DameWare Remote Support, formerly NT Utilities, version 9. This latest release adds some exciting new features that enhance DameWare’s already powerful remote support tools. What is Remote Support? Remote support can be broken down into two categories: remote administration and remote control.…
Remote Support Remote support is more than just remote control. At SolarWinds, when we talk about remote support, we’re really talking about all of the remote tasks that sys admins perform in a day. If you’re a sys admin, you’re probably doing a lot more throughout the day than just remoting in to end-users’ computers to…
Even though fielding emergency calls on holidays is something system administrators have come to expect, resetting passwords while the family sits down to dinner can still put a damper on the holiday spirit. The workaholics in your office won't let a little something like Thanksgiving slow them down and as long as they are…
As some of you may have read recently, SolarWinds conducted a survey of 401 US-based system administrators. We asked a lot of questions about their life inside and outside of the workplace, and as you might expect, we specifically asked what their primary job function was. The top two answers were related to tasks…
With an ever increasing number of users telecommuting and connecting remotely to enterprise systems from different locations, IT admins are faced with a continual challenge of providing 24x7 support to these remote users. On a daily basis, IT staff deal with complaints from employees regarding remote connectivity issues…
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