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Groups being at the Organization level seems to be a legacy feature, and may be fine for some groups (while I can't really think of any.) But more often than not a group is going to be specific to a Service Provider. For example, IT doesn't need to have a group called "Payroll", and Finance doesn't need to have a group…
is there a way to assign the ticket to the person that acknowledges the event?
We'd like the ability to remove the "Not Set" option for the "Assigned to" so that tickets do not get assigned to no one.
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