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There are new options around the "Group Assignment" field. It's great the we can now turn this off, but it would be better if I could still have the option to hide groups in the "assigned to" field. We do not use groups for assignments, and use them more for notifications (CC a group, so they're all notified of changes to…
Groups being at the Organization level seems to be a legacy feature, and may be fine for some groups (while I can't really think of any.) But more often than not a group is going to be specific to a Service Provider. For example, IT doesn't need to have a group called "Payroll", and Finance doesn't need to have a group…
is there a way to assign the ticket to the person that acknowledges the event?
We'd like the ability to remove the "Not Set" option for the "Assigned to" so that tickets do not get assigned to no one.
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