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Is there a way to restrict the client admin emails that are sent from a note created on another clients tickets? For example we are using our client admins to deal with some level 0 issues and when they update with "Try turning your monitor on" it sends the updated ticket to the entire group and all other Client Admins.…
Hello, I'm currently working on a few different processes for our PC Support Techs to be able to request switchport enables, switchport VLAN/Description changes, etc and one issue we're running into is notification of when a requested action has been approved/applied. Ideally, I'd like NCM to be able to use our domain…
I am new in LEM and I can't seem to find any document about summarizing email notifications (alerts) in LEM, if anybody knows about this subject i will aprecciate the help. Thanks.
Hi Gurus, Is there an option in NCM where I can set email notifications on Real-time Detection in html format instead of the deafult text-based format? Thanks. regards, Reuben
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