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After experimenting with the Service Desk app for Teams, I've been unable to get the app to prompt me for a sub-category, which it reports is needed in order to create a new ticket. My workaround was to create an "undefined" category with no sub-categories... I have no issue with the Virtual Agent, which prompts me for…
I'm fairly new to Solawinds Service Desk. We'd like to stop clients from creating incidents via email. We'd rather our clients submit through the portal where we have specific forms setup for incidents and service catalog items. So far, I don't see any specific setting that controls this? * Do I need to have my Exchange…
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