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Hi guys, I tried to save ticket/s from our WHD version 11 and import them to WHD v12.5.2 and it kept giving me this error where we have to change the top line? I tried to change it and still unsuccessful with the import. I even tried to download a ticket from V12 and then import it back to the same WHD and STILL gave me an…
Hi Thwack Community, Has any one managed to route HelpDesk tickets into Slack? We have routed SolarWinds alerts into a slack channel via a "incoming webhook" which works beautifully. If there is anyone that may have even the slightest bit of direction on this issue, we would greatly appreciate it. Thank you!!! THWAK…
I am working on some analytical reports to fetch information about the Alerts that are ticketed in the Solarwinds Help Desk using SQL Server Management Studio. However, I noticed that we don't get the severity for Orion alerts ticketed in the database form the SQL Server Management Studio, this is with regards to the…
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