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Hi Everyone, I have had a request to setup a dashboard for Web Help Desk that shows some simple statistics. The idea being that it will be displayed on a TV screen and everyone in the office can quickly see how many priority calls are logged, how many are outstanding, etc. I have been shown the widgets that display graphs,…
Is there a way to check how many tickets were of a particular status on a particular day in the past? For example, what if I want to see how many tickets were in Open or Pending Status on July 1, 2018? When I run a report, it shows the tickets' CURRENT status, not the status it was at that given point in time. So I want to…
Hi, We are currently creating tickets for DC access. Now we want to create report for how many tickets got approved from today 9 AM to next day 9 AM. Also we want want to schedule this report and send it on daily basis. The only confusing part in this is, what exactly time range we should select so that it can pull up…
We have our WHD set up that clients have the option to either email there request or submit through Websubmit. We would like to produce a report as to what the number of tickets are being submitted through which method. Any help would be greatly appreciated?
My main question is how can I run a report to see what client is putting in the most tickets? Our company does not have techs entering the tickets. When I run a report and select clients it shows them as a group and not individuals. It is useless information to me. Sure I can export the data into Excel and break it down,…
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