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Is there a way that clients can see tickets in their history of all other clients that have submitted tickets in their department? For example: A customer service agent submits a ticket, then another customer service agent wants to put in another ticket that is near or exactly the same as the previous agents ticket.…
Many times what the Client submits in the Request Details is not what they are really asking for (Client's don't know how to articulate their request/issue). If the Tech modifies the Request Detail in the ticket, the History section does not capture the original/Client's request. We are requesting a feature request to…
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