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TLDR: Allow support technician/incident assignee (Service Agent role) to redirect pending Approvals to any end user (Requester role). SWSD needs some options to enable less restrictive Approver options. There are some instances where it is appropriate for the incident assignee to be able to manually select who the Approver…
Hi At the moment we have a large number of line managers who cannot access approval requests because they do not have a "Service Task User" licence type. I am already aware that our processes have led to this however I feel this feature could be useful in the future - we already have a complex set of roles and would like…
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