The most recent content from our members.
The release of Orion version 2019.4 brings a lot of excitement to the SolarWinds Service Desk team. It introduces an integration that enables a closed-loop workflow, which converts alerts detected by Orion into a service desk ticket and updates the Orion alert as the ticket is resolved. By streamlining this process, IT…
As of Orion Core version 2019.4, SolarWinds Service Desk has native integration with the Orion Platform. When we launched SolarWinds Service Desk (SWSD), I couldn’t wait to get my hands on it. I was very excited to see a new solution to handle incident management, asset management, an internal knowledge base, problem…
Not to be overshadowed by the excitement around the introduction of SolarWinds Service Desk earlier this summer, we’re excited to introduce you to SolarWinds Discovery. This technology provides your organization the ability to discover, map, and manage your software and hardware assets directly in your service desk.…
I’m excited to announce the general availability of SolarWinds Service Desk, the newest member in the SolarWinds product family, following the acquisition of Samanage. SolarWinds Service Desk (SWSD) is a cloud-based IT service management solution built to streamline the way IT provides support and delivers services to the…
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