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If you ever have to support desktops and laptops in your company, chances are that you’ve used some sort of remote control software to avoid walking – or driving, or flying! – to your end-user’s desk. Remote control software has been around for some time, and there are lots of different flavors. Some remote control…
For those of you that are in the IT administration and support job – help desk technicians or just any IT admin providing IT support to end-users – one of the things you would have looked out for throughout your career is a more easy means of providing support. Yes, help desk makes this process easier and more organized.…
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