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Not sure if this is intended behavior. I created a handful of bulk actions in WHD that will: 1.reassign tickets to a new tech, 2. append a note, and 3. change the status. Prior to sending the ticket, I always make sure to attach a document to the ticket. All works as expected, except I've been getting notes back about the…
Does anyone know how to send an auto response to a client who opens a ticket, without sending them the attachment they added when they opened the ticket?
We are using Web Help Desk, version 12.5.0 (Build #12.5.0.1257), and we are experiencing a problem with attachments, since the service "/attachment/upload**" documented in http://www.solarwinds.com/documentation/WebHelpDesk/docs/WHD_API/Web%20Help%20Desk%20API%20Guide.html is not working properly. Looking at the forum, we…
I recently got WHD going with a SSL cert and all seems to be working fine except when a ticket has an attachment. When I download the attachment it's downloading over HTTP port 8081 instead of back over the SSL port. Is there a setting to make ticket attachments also download over SSL? Thanks in advance!
We get new tickets almost exclusively through email. I would love to be able to discard the tiny social icons people put in their email signatures. Every icon is a separate attachment. It clutters up the ticket and the database, and is just plain annoying. I tried to do it with a process, but attachment size isn't an…
Many of our users have complained that the process of creating, saving, and attaching a screenshot to a ticket is too time consuming. We would like to see a way for the users to simply paste a screenshot into the attachments section of the ticket, or even in the notes box. Additionally, it would be great to be able to drag…
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