The most recent content from our members.
Hello - Has anyone done this URL update yet? I am looking/working on this today and wanted to see if anyone ran into any issues. Thanks!
Currently the bot shows up as "SolarWinds Service Desk" with the SolarWinds logo. It would be nice to be able to rename this bot and update the log on it to reflect each companies branding.
After experimenting with the Service Desk app for Teams, I've been unable to get the app to prompt me for a sub-category, which it reports is needed in order to create a new ticket. My workaround was to create an "undefined" category with no sub-categories... I have no issue with the Virtual Agent, which prompts me for…
in can see our tickets as service agent in the portal web but in not in teams we would like to see our ticket from our GroupAssigment
Would like to see Microsoft Teams Integration with 365 Government Licenses.
Microsoft has announced the deprecation of webhook-based connectors within Office 365 Connectors for Microsoft Teams, transitioning to a new URL structure as part of their service hardening updates. This change is significant and potentially impactful to our customers if they send SolarWinds Alerts to MS Teams. This…
Currently, the 'Create New Ticket' option in Teams only has title and description. Our actual incident submission form has a few more fields to help us verify the priority of the incident, using urgency and impact. It would be nice to be able to customize the incident intake form for the Teams app to mirror our workflows…
With the announcement of deprecating Connectors in Microsoft Teams, it seems a lot of people are not happy (and rightfully so...). I recently set up a workflow and it took me a day or so to get the right JSON format. I wanted to share my process to hopefully make the transition easier for those transitioning from…
Hello community, is it possible to have a date for the rollout of the SWSD app for the new Microsoft Teams? Thank you
Hello Everyone, I've been working on sending alerts from SolarWinds to Teams webhook. CPU, Memory and Volumes on Linux nodes are working fine and receiving alerts in MS Teams but having issues with Windows Volumes I used this format for some alerts { "title": "ALERT Triggered - Volume - ${N=Alerting;M=Severity}", "text":…
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