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Email from securitycontacts@solarwinds.com below. It's very confusing because the last line in the steps to resolve it is to install HF3, which I already have. So does this mean to roll back to HF1, and then install HF3 into that? My problem w/ going back to HF1 is that's the release we just moved away from to try stopping…
Dear All, We are doing the Auto Discovery of PCs in Web Help-desk. Within the domain we are able to discover the PCs but want to know can we discover the PCs which are in workgroup. Thanks RaviKsagar.bdevendrab
When you log a ticket via email and this creates a new ticket on WHD. WHD decides to CC an external email address even though you did not CC anyone on your initial email. Has this happened to anyone? SW support confirmed that this is a bug since 12.5.x but I am surprise I cannot find anyone reporting this. WHD 12.6
Looks like it started on 9/17/18. We currently have over 1,200 tickets that should have automatically converted over to Closed five days after they were set to resolved. Web Help Desk Version 12.5.2 - Build #12.5.2.84 This happened before and it was solved by upgrading to 12.5.2, but the admins just discovered its…
New to WHD. Not even sure I'm addressing the correct group. I have 2 assets assigned to a client. One of the assets has "Tammy Simmons" and the other has "Tammy Simmons [D]". What does this mean and whys doesn't both assets have the same thing?
We have an issue where a Tech is working on a ticket, then mid-stream another tech hops on it, disrupting the continuity of support to the staff who has created the ticket. Is there anyway to lock all other techs (except perhaps group manager) out of ticket except the assigned Tech, after it has been assigned. Thanks for…
Can anyone who has successfully modified their BB_Config.xml with more robust options please PM me, post examples, or link me to a page where i can get a list of more freq used BBCodes and their conversion to support WHD XML <regex> Please don't reference me back to "Hidden Gems of Web Help Desk" Also is there a way to…
We have the Resolved status type set so that those tickets automatically close after two days and set to not allow clients replies to Resolved emails to reopen tickets. However, since the upgrade to 12.5.1 last week those two functions are no longer working. I've tried making changes to them, saving those changes, and then…
WHD 12.0.1 has been connected to Novel eDirectory. Now I am going to upgrade to WHD 12.5.1 with Active Directory. If I change the current client LDAP configuration from Novel to AD after the upgrade what happens to the existing contents and tickets? If you have an experience with the directory migration, please let me have…
Hi All Needing some help again....... I am trying to configure my WHD to create tickets when certain scenarios in NPM happen. I have read and tried to do this a few ways and dont think i am managing to make it do what i want.... Basically, when a Node/VM/Physical Server goes down which is managed by my Solarwinds NPM, I…
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