The most recent content from our members.
WHD's existing "Approval" process has some useful benefits; however, it also has some severe limitations with regards to change management in an ITIL framework. One obvious example is that a RFC number should be separate from a Service Request/Problem/Incident number. In the previous forums for WHD there was discussion…
When creating Ticket Reports, I would like to have the ability to report on clients, not just creators. If a user calls into the HelpDesk and a Tech opens a ticket for them, the tech is now the creator, not the user. When creating reports, I would like to see client data.
PLEASE PLEASE PLEASE, update the iOS App. It's been over 2 years since there was any kind of update. It hasn't even been made compatible with iOS 6 or iPhone 5, 5s or 5c Phones yet. Plus it really lacks in features and looks terrible on an iPad. Let me access Assets, Sort Tickets how I want to see them and have an easy to…
I would like to be able to perform reports on clients, like who has the most calls by client name. I thought about doing this through a ODBC link but can not seem to get it to work, so would be better if this could be added to the options in reports
I am using the WHD asset management tool and have found that my servers and fleet of laptops are all listed at least twice in the database because they have multiple MAC addresses. The assets either have both wired and wireless NICs or multiple NICs. It would be nice to have the option to uniquely identify assets by…
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