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I believe a good feature to incorporate into Solarwinds MSPmanager is automatic billing based on time. Our company commonly deals with onsite encounters that go over our 30 minute time frame, at that point we apply a certain rate to the work order. With Solarwinds MSP manager I believe that the option should be present…
We are currently trialing SolarWinds Web Help Desk within our organisation and we have identified that WHD does little does not quite support our reporting and billing requirements, costs of settling labour and materials used: Lab billing per ticket requirements (multiple techs and tasks in a single report) Lab billing per…
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