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When visiting Solarwinds Service Desk from a mobile device(e.g. mobile phone) in the Chrome browser, the default Comments font size is 27px. Can you set it to something smaller (e.g. 12px)?
It would be nice to be able to comment on an incident when viewing an incident in a preview. This would allow an agent to comment on an incident without opening the incident fully.
It would be very useful to have the ability to change a private comment to a public comment when editing a comment on SWSD, especially for drafting purposes. As SWSD doesn't save comments as drafts, setting a comment as private is the next best way to allow agents to draft up their comment or format it the way they like,…
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