The most recent content from our members.
It would be nice to be able to have more options in the calendar than just Tech and Tech Group. If we could see Calendars by Request Type, Client, or Asset etc. it would be helpful to see what tickets we have for the coming week quickly in multiple views instead of only by Tech or Tech Group.
We'd like to see this. A list of down/or impacted devices and right next to the down node we can put in a name or ticket number showing it's being worked. I know we can enter notes when acknowledging alerts but we would really benefit from this feature. Not all users have the same views, but only want to see that a hot…
Hi, idea here is to have some sort of quick limitation filter option in TOP MENU BAR based on defined custom properties which would allow with one click change the limitation ( basically the same concept used when defining Account limitations) Example here is - im IT responsible for multiple countries, i have presentation…
Currently there are hard-coded entries that we as administrators are not able to move or remove. For instance, the hyperlinked ticket number and company logo. You can remove the company logo by checking the bullet to 'No' for Include Graphics In HTML E-Mail in Settings>Email>Options. Not a great solution at that... You…
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