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Companies that have IVRs need ability to monitor the queues for high call volumes, and weight times. Identify if phone numbers used to reach us are Up/Down. Problems with call tree if possible All the goodies of being able to identify if our customers can reach us by phone or not.
We are using Microsoft Unified Messaging for voice mail and for its IVR abilities. The tutorial below shows how I might be able to use Performance Monitor to get at some data. But I need to be able to see hour by hour how many times was Option 1 pressed, Option 2 etc. Is there a way using Solar Winds App Monitoring that I…
I am trying to get IVR key press information from my MS Exchange UM IVRs. I have had a little success with using Reliability and Performance Manager. But there have been several problems - such as the counters resetting to 0 unexpected, decimal places where only integers should be involved (when using data collectors.)…
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