The most recent content from our members.
Last year, our inaugural State of ITSM Report explored how IT teams could resolve tickets faster through automation, knowledge sharing, and self-service. This time around, we’re exploring the transformative potential of generative AI (GenAI) to drive resolution times down. Over the past 12 months, we’ve seen many…
To maximize the benefits of business technology, IT asset management (ITAM) should have a strong relationship with service delivery. Over the years, ITAM has evolved beyond a spreadsheet of laptops and devices into a discipline of IT that can directly impact the day-to-day experience for employees. Through automated…
Nearly every organization is dealing with COVID-19 and its impact, which includes financial pressures that lead to reduced IT budgets and a need to cut costs. However, reining in costs such as IT spending on hardware, software, and cloud services isn’t easy if you don’t have full visibility into your assets. Many…
Hi, I have seen this question asked a couple of times on here but not really seen a definite answer or process that works. What is the best way to set up a process that stops services on a couple of servers before Microsoft patches are pushed down to them? For example in my scenario we have to stop the sql service on one…
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