The most recent content from our members.
Customer service is a key revenue stream for companies that offer end-user support as a business offering. Especially when it comes to IT support, and your end-users are not technologically savvy, there is a high likelihood of having communication gaps in understanding the user’s issue and determining the cause—which may…
As support teams religiously measure the timeliness and quality of support delivered, it is also important to institute a mechanism to gauge customer satisfaction and understand what impact tech support has made on your customers. Impressing and delighting customers is getting to be a significant focus for all types of…
It looks like you're new here. Sign in or register to get started.