The most recent content from our members.
Is there a task/action rule that will allow the child ticket when closed change the status of a parent ticket? Trying to increase the automated functionality of the parent/child relationship. Thanks for the help.
Anyone found a trick to make a scheduled task an annual or quarterly task? For Interval I can only choose Daily, Weekly, or Monthly. I have certain maintenance tasks we only do quarterly or bi-annually and it would be nice to schedule these in WHD. I am thinking this is an enhancement request but wanted to check here first…
I have an automated task set up to create a new ticket every month to track our backup progress. I get emails that let me know the status of these backups nightly. I would like to have these emails sent directly to the WHD to then be added to notes in my ticket that gets opened every month. I know I can have an email…
Hi. We have a process where a form is filled in, and sent to the help desk, either via email or the portal. We then have a set of tasks which need to be completed in order by different people/techs. I want that document/ticket to be reference-able automatically in the Tasks/Tickets that are created.. Is this possible?
I have a ticket task that has two elements; 1) Generate the initial ticket for a specific system change. 2) On closure of the first, generate a followup ticket to complete the task. The problem is I don't want #2 to generate until at least a day after I close #1, but I'm not sure if this is possible. There doesn't seem to…
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