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In release 12.5 a "My Approvals" was added to the tech side of the interface which is great and was heavily requested in Thwack. However when they did this it does not put a number like the my tickets and my group tickets does. I have attached a screenshot to show what I mean.
Hey All, I did some searching around the forums for this earlier, and didn't see any related posts. Currently, we have multiple CAB approvals set up for various types of tickets. However, we have some tickets that the Yes or No is treated more as a "Yes, this is an event" or "No, this is not an event". When someone checks…
I would like to see the ability to create our own approval processes. Our company is AD Sync'd and we use custom fields to populate data to filter tickets and processes. Amongst these custom fields, we use Manager, Manager EmployeeID, Manager Email, and Manager Department. We require the ability to point an approver to one…
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