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I'd like to request a feature where you can associate certain keywords with an application template that would allow it to automatically assign it based on keywords and property. For example, if there was a *ADS* filter associated with the Active Directory template, anytime a node with the name ADS (ex LAADS01) in it is…
We have implemented Web Help Desk successfully and everything seems to be working correctly. However, we still have some techs that just prefer to email everything and that's not the problem. The problem we face is some of these techs will reply to the ticket without adding their username after the "Reassigned:" tag of the…
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