The most recent content from our members.
Hello, We use WHD to track tickets through a workflow process that often involves back-and-forth discussion between Tech and Client. We use the LDAP Department to group clients by Department and have configured department specific Client Admins to allow some users (senior executives within the departments) to view all the…
Hello all, We recently upgraded from WHD 12.7.5 to 12.7.8 due to the recent security advisory. With that we seem to have a new issue that when an individual that is setup as a locations client admin can no longer click on the attachment links in the email notifications they receive. When they do, they are presented with…
Hello, I am trying to make it so that my basic client role can only view curtain tickets while other clients can view more. I cannot seem to figure this out with my current set up without handing out a lot of licenses. I know that the client admin role has a few capabilites with it and thought that I might be able to…
Currently client admins must be assigned to a building and a ticket type which is fine however I would like to simpler way to give client admins access to all locations without having to go to each location and entering multiple of the same users over and over again. Possibly allowing client admin groups that could be…
Hey All, I've assigned roughly 1000 End users spread out across multiple locations as a client admin so that they can view each other's location cases. The Excel Template was fairly easy to use in getting these assigned quickly, but I cannot seem to assign a specific client admin role. There are a few request types that…
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