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I can't seem to find any clear guidance on how to convert/migrate my database from MySQL 6.0 on a Mac to Microsoft SQL Server 2019 on a Windows Server 2019. Any ideas?
In attempt to clean up data, a bulk delete was performed by an admin tech but did not have the "Secure Delete" feature checked. Technically it was only marked as deleted and still takes up storage on the database. Is there a way to view all tickets that were marked as deleted through the web gui or the database?
Fresh install of Solarwinds Free WHD on MS Server 2012 R2. Added in / outgoing mail server, company, client, our Logo and logged out. When trying to log back in I receive incorrect email or password error. Clicking on reset password / entering my Admin Tech address results in a password reset link being received, which I…
Is there any plan to update the version of PostgreSQL that ships with Web Help Desk? It appears that the shipping version is 9.2.1, which seems to have been released in 2012 Support for the 9.2 branch ended in 2017. 9.3 is already out of support, and 9.4 will be done during 2020. PostgreSQL: Versioning Policy
We're running WHD and MySQL on a Windows server. I'm curious, of those running MySQL, what's your backup strategy? Because MySQL is not vss-aware, our DPM solution isn't a viable option. Thanks for the input.
When you're setting up a new Web Help Desk v12.0.X installation or upgrade, how carefully should you consider your database options? It depends what's most important to you. Are you looking for the easiest installation? Are you upgrading or performing a brand new installation? Are you already running a supported external…
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