The most recent content from our members.
I’m working on a new deployment of WHD and I’m trying to find the “best practice” for how to correctly route tickets. The org has multiple locations with multiple layers of staff (technicians, helpdesk, networking et. al). We are not going to be assigning directly to a Tech by hand. But all ticket will be assigned to a…
It looks like you're new here. Sign in or register to get started.