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In our organisation we have various groups of clients !that need to see each others tickets but I can't find a way of doing this on the WHD. Does anyone have a way around this issue or any idea's for a workaround?
Is there a way to add multiple client email recipients to a ticket? The idea behind this is to have a list of client recipients who receive ticket update emails, with notes that are hidden from the client not shown in the email update, and the a list of technician recipients, for whom those notes are visible. We would also…
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