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Private Comments should count as a Comment for SLA purposes, Not Commented in X Days shouldn't be triggered when Private Comment has been created on SolarWinds Service Desk Incidents/Tickets.
It would be very useful to have the ability to change a private comment to a public comment when editing a comment on SWSD, especially for drafting purposes. As SWSD doesn't save comments as drafts, setting a comment as private is the next best way to allow agents to draft up their comment or format it the way they like,…
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