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My question is this: - In WHD (Web Help Desk) - with the service desk that has a dedicated whatsapp account for the service desk (WhatsApp Business) ---> there is a possibility, a way, a procedure to generate a ticket automatically from a whatsapp message? Thank you very very much for your cooperation !!! Giovanni
We are running WHD version 12.5. I would like to know how to set up so that jobs that happen on a regular time frame have a ticket automatically entered into WHD? I looked through the documentation and may have just not looked in the correct place. I would think this would be a common type of thing to want to do and the…
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