The most recent content from our members.
I'm fairly new to Solawinds Service Desk. We'd like to stop clients from creating incidents via email. We'd rather our clients submit through the portal where we have specific forms setup for incidents and service catalog items. So far, I don't see any specific setting that controls this? * Do I need to have my Exchange…
Hello everyone, Our Cisco switches occasionally (during busy login times in the morning and afternoon) have a high number of "In/Out Errors and Discards" on some interfaces. We have already investigated this and have found that this is not a problem. However, it is now the case that our switch is always marked as red and…
After receiving lots of queries i will try to explain in screen shots what steps needs to take if you wish to use custom properties logic to send email alerts to respective location / or team responsible for that node and group. Basically when you have bunch of Nodes and you just wanted to send emails to the related…
Hi Everyone, I'm trying to reconfigure Orion for sending email since we've migrated to Office 365. I am using settings as below and I have verified that the credentials are correct through an SMTP telnet session and through configuration of other apps that require SMTP relay. Any ideas why this is not working? Thanks,…
There are a number of email templates where I would like to use a different outgoing email address. e.g. normally users get emails from WHD with the address of DO_NOT_REPLY@ourdomain - this is to prevent them replying to the email. It would be really helpful if when sending the Resolved email template (as well as other…
Not sure why this does not exist today but I did not find a way to do it or reference to it here in the Thwack community. Within Outlook we have the ability to mark the importance of an email we are sending with "High Importance" or "Low Importance" as opposed to "Normal Importance". When the email is received, a red…
We have implemented Web Help Desk successfully and everything seems to be working correctly. However, we still have some techs that just prefer to email everything and that's not the problem. The problem we face is some of these techs will reply to the ticket without adding their username after the "Reassigned:" tag of the…
An incoming mail account should be able to specify additional aliases that correspond to the mailbox. In essence, the challenge we're running into stems from the fact that our mailbox for WHD receives mail via 2 email addresses. The first is heldesk@mysite.com which is for regular email from users. The second is…
Create custom notification Hello experts, I am facing an issue with notifications, my customer wants to create notifications for specific users and specific groups, but i cannot find an option when you create a user to set the email, or if it's a group how can I send only the notification of that group to one specific…
Unless I'm missing something, at the moment there is a single email template for the invitation that is sent when you Offer or Request a file from somebody. The default text is: You have received access to a Serv-U File Share from $FullName. The link to transfer your file(s) will expire on $FileShareExpires.…
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