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I would like to have the ability to create automations for problem tickets. Example: * Incident Commander opens a problem ticket and selects an effected application from a custom form. Automation would update the problem priority and email users based of the application selected.
All child Incidents that get attached to a Problem ticket should automatically be removed from any other queues (eg: the Unassigned queue) and get assigned to the Parent Problem ticket. In addition, when a Problem ticket is closed, it should also automatically close all attached child Incident tickets and input the Problem…
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