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It would be awesome if there was a catalog for incident tickets, rather then relying on custom forms and dynamic rules that require a user to pick a specific category and subcategory to have a incident ticket for a specific peice of software. Like if someone needs help with outlook, they can click the outlook option. I…
This idea is to enhance the "Assigned Tech" area of Quick Tickets, so that when a Quick Ticket is used, there can be more control over who is assigned a ticket created by the feature. The image below illustrates the proposed changes: The existing "Request Type" field on the Quick Ticket can be removed as the new "Default…
As of Release 12.8 Web Help Desk now requires tech's to use 12 character long complex passwords to login: https://documentation.solarwinds.com/en/success_center/whd/content/release_notes/whd_12-8_release_notes.htm#:~:text=to%20Purchase%20Order-,Improved%20password%20policy,-The%20new%20password This makes logging into Web…
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