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In an earlier blog, we said we couldn’t stop at just 5 tips for choosing the right help desk solution. Here’s a quick recap of what to look for: * Easy-to-use help desk software with ticketing automation to reduce manual efforts to simplify ticketing management * Simple & intuitive Web-based interface for both technicians…
Hello, I am working on a NOC view that our service team will use to monitor our network. However, on that same view management has requested that we also display a list of the current trouble tickets that we have. These tickets are via a third party ticket platform that uses a SQL database as its back end. Is there any way…
Has anyone attempted an integraion with BMC patrol to have Remedy create Trouble Tickets?
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